Privacy Policy
Effective Date: AUG 22, 2025
At Threads by Serene, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from www.threadsbyserene.com.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, email address, phone number, shipping and billing address, and payment details when you place an order.
- Order History & Preferences: Products purchased, preferences, and account activity.
- Device & Usage Data: IP address, browser type, time zone, and browsing behavior using cookies or similar tracking tools.
- Communication Data: Emails, messages, or inquiries you send us.
2. How We Use Your Information
We use your information to:
- Process and ship your orders.
- Provide customer support and respond to inquiries.
- Personalize your shopping experience.
- Send you order updates, promotional offers, or newsletters (if you opt-in).
- Analyze website usage to improve our services.
- Detect and prevent fraud or unauthorized activity.
3. Sharing Your Information
We do not sell your personal information.
We may share your data with trusted third parties, including:
- Payment gateways to process transactions.
- Shipping providers to deliver your order.
- Website hosting and IT services to run and secure our store.
- Legal authorities if required to comply with legal obligations.
All third parties we work with are required to protect your data and use it only for authorized purposes.
4. International Transfers
As we serve customers worldwide, your information may be stored or processed outside of your country. We ensure all data transfers comply with international privacy regulations and security standards.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications.
- Object to or restrict processing of your data.
- Request a copy of your data in a portable format.
To exercise these rights, please email us at hello@threadsbyserene.com.
6. Cookies
We use cookies and similar technologies to:
- Remember your login and shopping cart items.
- Analyze how you use our site to improve user experience.
- Show you relevant offers and ads.
You can manage cookies through your browser settings. Disabling them may affect some site features.
7. Data Security
We implement security measures like encrypted connections (SSL), firewalls, and secure payment systems to protect your personal data. However, no method of online transmission is 100% secure.
8. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our website after changes are posted means you accept those changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: